Return Policy

Return & Exchange Policy

At Ravora Jewels, we take immense pride in the craftsmanship of our pieces. We understand that jewelry is a personal investment, and we want you to be completely satisfied with your purchase.

By shopping with us at ravorajewels.com, you agree to the terms outlined below. This policy should be read in conjunction with our Refund Policy and Terms of Service.

1. The 3-Day Return Window

We offer a 3-day return and exchange window for eligible products.

  • Timeline: You must initiate your request via email within 3 days (72 hours) of the delivery date.

  • Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags intact.

2. Valid Reasons for Return

To maintain the highest hygiene and quality standards, returns are only accepted under the following circumstances:

  • Manufacturing Defects: If the jewelry has a verifiable structural flaw.

  • Transit Damage: If the product arrives broken or physically damaged (must be reported within 72 hours).

  • Incorrect Item: If the item received does not match the order invoice.

Please Note: We do not process returns or exchanges if you ordered the wrong color, size, or model. We encourage you to review product descriptions carefully before purchasing.

3. Non-Returnable Items (Exemptions)

The following items cannot be returned or exchanged:

  • Used Jewelry: Any item showing signs of wear, scratches, or alteration.

  • Promotional Items: Products purchased during a sale, as giveaways, or using discount codes.

  • Missing Packaging: Items returned without the original box, certificates, or pouches.

  • Customer Misuse: Damage caused by improper handling, exposure to water/chemicals, or accidental breakage.

4. How to Initiate a Return

Follow these steps to ensure a smooth process:

  1. Email Us: Send a formal request to ravorajewels@gmail.com with your Order Number and clear photos/videos of the product (especially if claiming damage).

  2. Verification: Our team will review your request. Returns are subject to testing and verification by an authorized Ravora representative.

  3. Pickup: Once approved, we will arrange a complimentary pick-up through our assigned logistics provider.

  4. Documentation: You must include a copy of the original receipt/invoice inside the return package.

5. Exchanges and Replacements

  • Like-for-Like: If a product is defective, we will offer a replacement of the exact same model, subject to stock availability.

  • Out of Stock: If the item is no longer in stock, we will proceed with a full refund to your original payment method.

6. Processing Time

Once your return reaches our facility, it will undergo a quality check.

  • Approval: If the return is approved, your refund or exchange will be processed within 7 Business Days.

  • Shipping Costs: Ravora Jewels will cover the shipping costs for all approved returns and replacements.

Contact Information

For any further questions regarding your order, please reach out to our support team: Customer Care: ravorajewels@gmail.com Website: ravorajewels.com